Blog Archive


The missing link to better customer strategy

Tuesday, July 2, 2013


The way to Greatness

Wednesday, June 5, 2013


Bigness versus Greatness

Thursday, May 23, 2013


Close that Loop!

Thursday, May 16, 2013


Trustworthiness!

Thursday, May 9, 2013


Growing is painful

Thursday, May 2, 2013


Why Like when you don’t like?

Wednesday, April 24, 2013


Finally, a company that eliminates ‘bad profit’

Thursday, April 18, 2013

Will you buy again?

Thursday, April 11, 2013


Happy customers - fuelling growth

Wednesday, April 3, 2013


Suggestion Box!

Wednesday, March 27, 2013


Why companies fail on NPS?

Wednesday, March 20, 2013


Just how important is Advertisement and Promotion?

Wednesday, March 13, 2013


You will be served shortly…

Wednesday, March 6, 2013


The basics - BAD Profits

Wednesday, February 27, 2013


My journey in corporate Customer Sat

Wednesday, February 20, 2013


Loyal Customers ... does anyone care?

Wednesday, February 13, 2013


The ONE Question!

Tuesday, February 5, 2013


The Power of Word of Mouth

Monday, February 4, 2013


The ABC of Netpromoter®

Thursday, January 31, 2013